Get to know our dialogue channels and instances of management
General Ombudsman’s Office
The General Ombudsmen Office is responsible for handling complaints, requests for information, denouncements, requests, queries, opinions, and suggestions from all stakeholders in a confidential, independent, free, and accessible manner. It is linked to Petrobras' Board of Directors and welcomes anonymous denouncements. The Ombudsman's Office interacts with the relevant areas to strengthen and promote the addressing of demands and contributes to the management with recommendations from the knowledge acquired in performing its duties.
We encourage all Petrobras System employees, as well as all other stakeholders, to report any situation that points to a breach or potential breach of ethical principles, policies, standards, laws, and regulations or any other improper and/or illegal conduct.
We implement secure and reliable communication channels, including an external and independent Reporting Channel that covers our Subsidiaries and is provided with security mechanisms to ensure the anonymity of the person making the report, who can monitor the progress made with his or her complaint. This channel is available in three languages, 24 hours a day.
No Retaliation - Our regulations emphasize that acts of retaliation and claims made in bad faith will not be tolerated, and, if identified, they will subject those responsible to the sanctions provided for in our disciplinary system.
Transparency Portal and SIC
Transparency and integrity in the dissemination of information are fundamental tools for strengthening the compliance environment. In this context, we are committed to maintaining transparent, respectful, and proactive dialogue with all stakeholders, with close attention to the legal guidelines in force.
Public, financial, and governance information, as well as the timely disclosure of material facts, are available on the company’s external and internal websites through communications and reports aimed at the most varied audiences.
Access to information includes not only its availability, but also the assurance that the environment in which they were generated is sound and free of irregularities.
Pursuant to the Access to Information Act (AIA), we respond to requests made through our Transparency Portal, filed with the Access Information Service (SIC - Petrobras).
While performing our activities in Brazil and abroad, we are subject to domestic and international anti-corruption laws.
Other anti-corruption laws may be applicable to our activities, depending on the country Petrobras System’s corporations/companies are incorporated in or on their place of operation.
The main ones are:
Addresses administrative and civil liability of legal entities for the practice of acts against the public administration, whether domestic or foreign.
United States federal anti-corruption act to which we are subject for having American Depositary Receipts (ADRs) traded on the New York Stock Exchange.
American act that regulates companies that have securities traded on US stock exchanges, whether or not headquartered in the US, and hold certification, which is renewed annually. This certification ensures that companies adopt stricter standards in their internal controls and that their managers are directly liable for the financial reports disclosed. The purpose of the SOx act is to improve corporate financial controls and contribute to corporate governance efficiency.
The act is enforced by the Securities and Exchange Commission (SEC, the governing body of the securities sector and of other electronic securities markets in the United States).
Anti-Corruption Act of the United Kingdom, which allows UK courts to prosecute crimes related to fraud and corruption committed by companies incorporated or operating in the United Kingdom.
We are also signatories of domestic and international anti-corruption initiatives: United Nations Global Compact, Extractive Industries Transparency Initiative (EITI), and Business Pact for Integrity and Against Corruption.
We are also signatories of Brazilian and international anti-corruption initiatives, such as the United Nations Global Compact and the Business Pact for Corporate Integrity and Against Corruption.